Refund and Cancellation Policy

Last updated: 4 October 2026

Vegetables and fruits are perishable, so this policy is different from the policy of a shop selling packaged goods. Please read it before ordering.

1. Cancelling an order

Before the order is packed: you can cancel free of charge. Cancel from your order screen, or call the shop.
After packing has started: cancellation is at the shop's discretion, because the produce has already been weighed and set aside for you.
After the rider has left the shop: the order cannot be cancelled. If you refuse the delivery, we may decline future cash-on-delivery orders from that address.

2. Check before you accept

Please check the goods in front of the rider. This is the easiest point to fix any problem. If something is not right — wrong item, missing item, short weight, or produce that is not fresh — tell the rider immediately. The rider can take the item back and the amount will be removed from your bill on the spot.

3. Problems noticed after delivery

If you find a problem after the rider has left, contact us within 6 hours of delivery, on the same day, with your order number and a photograph of the item. Because produce spoils quickly, we cannot look into complaints raised after that.

What we will do, after we are satisfied the complaint is genuine:

replace the item on the next delivery, or
give you credit for the amount on your next order, or
refund the amount of that item.

You may choose, unless the item is no longer available, in which case we will give credit or a refund.

4. What is not covered

Normal variation in size, shape or colour of natural produce.
Weight variation of about 5 percent or less on items sold by weight.
Produce that spoiled because it was not stored properly after delivery.
A change of mind after the goods have been accepted.
Complaints raised later than the time stated above, or without a photograph where one is needed.

5. How a refund is paid

Orders are paid by cash on delivery, so a refund is normally given as cash by the rider at the time of the complaint, or as credit on your next order. If a refund has to be sent separately it will be made within 7 working days by the method we agree with you. We do not hold your card or bank details.

6. Orders cancelled by us

If we cancel an order, or an item is unavailable, you pay nothing for that item. If you have already paid, the full amount for it is returned within 7 working days.

7. Repeated complaints

We will always look into a genuine complaint. If an account repeatedly raises complaints that we find to be untrue, we may stop offering cash on delivery to that account, or stop accepting orders from it.

8. Contact

Email [In Front Of Prem Raghu Hospital Agra road hathras], phone [8273059416]. Please keep your order number ready.